Our Starter Kit includes two bristle sizes which will accommodate 95% users. We recommend trying each size to determine which works best for you!

If the hand-piece stalls easily, or the bristles feel too tight, try the other size and see if it fits and performs better.

From fully drained, it takes approximately 2 hours to fully charge the SymplBrush battery.

While you can use any toothpaste you prefer, SymplChews are optimized to work with SymplBrush. Here’s why:

Traditional toothpaste is meant to foam up as you move around your mouth for two minutes. To maximize the effectiveness, SymplChews foam up quickly and rinse off easily while still providing all of the effective plaque fighting power needed.

Pro Tip: If you prefer traditional toothpaste, we recommend placing a small amount directly into your mouth, and moving it around with your tongue for a few seconds to coat the teeth before you begin brushing. We DON'T recommend placing traditional toothpaste directly onto the bristle pads of the SymplBrush.

To replace the bristles, simply remove the motor by gripping the cradle and motor and rotating the cradle clockwise. Once separated, simply remove the bristle insert from the cradle. Follow the same steps in reverse order to reassemble the device.

Please visit The SymplSet to learn how to get fresh bristles and SymplChews delivered to you every 3 months, right when your dentist would recommend a bristle change.

The current version of SymplBrush is water resistant. While it is safe to rinse your bristles clean, we do not recommend using your SymplBrush or other electronic toothbrushing devices in the shower.

It is important to note that SymplBrush is designed as a cleaning solution for your teeth, not a whitening solution. The process of teeth whitening involves the dentist applying hydrogen peroxide to your front teeth, which can penetrate the porous outer layer of your teeth and break apart stain compounds using a chemical reaction called oxidation. Since SymplBrush itself is designed to be the simplest and safest cleaning solution for your teeth, you will certainly yield the best results when used in combination with your preferred teeth whitening system.

Yes, SymplBrushJr. has arrived! Developed for kids ages 5 and up, SymplBrushJr. delivers the same great clean adults have enjoyed for years from SymplBrush.

At this time we accept all major credit cards including Visa, Mastercard, Discover, and American Express. You can also choose to pay with your bank debit card or PayPal account. We do not accept prepaid cards at this time.

Our team works quickly to fulfill orders as soon as they are placed, and so our window to edit or cancel an order is limited. While not always a guarantee, please reach out to help@symplbrush.com for assistance.

All orders are shipped within 1-2 business days of being placed, and their shipping time will vary based on the shipping method selected at checkout.

Standard shipments arrive within 5-10 days, FedEx Ground orders arrive within 3-5 days, and orders placed with 2-Day Expedited shipping will arrive in just 2 business days, as the name implies.

If you no longer wish to save with your subscription, no problem! You are always able to cancel your SymplSet membership or skip a shipment as needed, simply login to your Subscription Management Portal via the link that you received in your subscription order confirmation email. If you are having trouble, please reach out to help@symplbrush.com for assistance.

While SymplBrush takes care of thoroughly cleaning your teeth, it still needs a bit of guidance to accommodate the unique shape of your mouth. Place the brush against your upper teeth, and press and release the button to start guided mode. Move the brush from side to side, being sure to allow it to stretch to reach your back molars. After 15 seconds, the brush will pause for five seconds. This is letting you know it's time to take the brush out of your mouth, flip it over, and begin the same side to side motion on the bottom. After the 15 second cycle is over, the brush will turn off. If the battery is low and needs charging, you'll see a brief flashing red light at the base of the brush.

Whether you wish to clean your top or bottom teeth first is up to you. The choice is yours! For those that need some extra brushing time, you can restart guided mode by tapping the button and repeating the cycle. Had enough? Just tap the button again to stop the cycle at any time.

If you prefer complete control, press and hold the button to enter into manual mode, allowing you to brush as long as you like. Release the button when you're done and that's that.

Don’t forget that your Starter Kit comes with two sizes of our cradle and bristle sets! We encourage you to try both to see which size fits your mouth best.

Our automatic 30 second mode is a guide, but certainly not a rule. Feel free to hold down your power button and use SymplBrush in manual mode as long as you like to achieve a satisfactory cleaning. While the brush is able to simulate a full 2 minute cleaning in as little as 30 seconds, we find that many SymplBrush users prefer the freedom of manual mode. Perhaps you will too!

SymplBrush provides a limited six month warranty on all toothbrushes purchased on our website, no registration is required. In the event something mechanically malfunctions with your device, we will make it right. Our SymplBrush limited warranty does not cover damage caused by accident, misuse, abuse, lost or stolen, cosmetic damage, normal wear and tear, or any purchases from a 3rd party website.

For SymplSet Subscribers, the limited warranty is extended to one full year from the original purchase date of their Starter Kit.